Last updated: 01/11/2023
ymhonlinepharmacy.com.bh (“we” or “us” or “our”) respects the privacy of our users (“user” or “you”). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our e-commerce store (the “Website”). Please read this privacy policy carefully. IF YOU DO NOT AGREE WITH THE TERMS OF THIS PRIVACY POLICY, PLEASE DO NOT ACCESS THE WEBSITE.
We reserve the right to make changes to this privacy policy at any time and for any reason. We will alert you about any changes by updating the “Last updated” date of this privacy policy. You are encouraged to periodically review this privacy policy to stay informed of updates. You will be deemed to have been made aware of, will be subject to, and will be deemed to have accepted the changes in any revised privacy policy by your continued use of the website after the date such revised privacy policy is posted.
COLLECTION OF YOUR INFORMATION
We may collect information about you in a variety of ways. The information we may collect via the website depends on the content and materials you use and includes:
Personal Data
Personal data we may collect from you is as follows:
1. Personal details (e.g., name, contact details, including residential address for order delivery, mobile phone number for account creation and order delivery, GPS location for order delivery, date of birth, documents such as an identity card, medical insurance card, insurance claim form, insurance medical report, and medical prescription for prescription medications and insurance-covered orders) provided by you to us to avail various products and services from us
2. Your details, including order history, prescription requests, and the emails you sent to us.
3. voice recordings of our conversations with our customer care agent with you to address your queries, complaints, or follow up on your orders.
4. opinions provided by you to us by way of feedback or responses to surveys;
5. information obtained from your device by way of using our website, like device location, communication information, including device information (including storage, device ID used for password-less login, device model, and mobile network).
Financial Data
We don’t collect financial information, such as data related to your payment method (e.g., a valid credit card number, card brand, or expiration date). If you make payment for our products or services on our website, the details you are asked to submit will be provided directly to our payment provider via a secured connection. You are encouraged to review their privacy policy and contact them directly for responses to your questions.
The merchant will not pass any debit or credit card details to third parties. Merchant takes appropriate steps to ensure data privacy and security, including through various hardware and software methodologies. However, ymhonlinepharmacy.com.bh cannot guarantee the security of any information that is disclosed online.
The merchant is not responsible for the privacy policies of the websites to which it links. If you provide any information to such third parties, different rules regarding the collection and use of your personal information may apply. You should contact these entities directly if you have any questions about their use of the information that they collect.
Device Access
We may request access or permission to certain features from your device, including your device’s
1- Camera/Gallery:
– Uploading user profile photo (optional).
– Uploading documents such as identity card, medical insurance card, insurance claim form, insurance medical report, medical prescription (optional)
– Request new product by uploading product image (optional)
2- GPS Location:
asking the customer to add the delivery point on Google Maps (optional).
If you wish to change our access or permissions, you may do so in your device’s settings.
Push Notifications
We may request to send you push notifications regarding your account or the application. If you wish to opt out of receiving these types of communications, you may turn them off in your settings.
USE OF YOUR INFORMATION
Having accurate information about you permits us to provide you with a smooth, efficient, and customized experience. Specifically, we may use information collected about you via the website to:
- Assist law enforcement and respond to subpoenas.
- Create and manage your account.
- Email you regarding your account or order.
- Fulfill and manage purchases, orders, payments, and other transactions related to the website.
- Generate a personal profile about yourself to make future visits to the website more personalized.
- Increase the efficiency and operation of the website.
- Monitor and analyze usage and trends to improve your experience with the website.
- Notify you of updates to the website.
- Offer new products, services, and/or recommendations to you.
- Perform other business activities as needed.
- Prevent fraudulent transactions, monitor against theft, and protect against criminal activity.
- Process payments and refunds.
- We will request feedback and contact you about your use of the website.
- Resolve disputes and troubleshoot problems.
- Respond to product and customer service requests.
- Send you a newsletter.
- Solicit support for the website.
Some of the advertisements you see on the Site are selected and delivered by third parties, such as ad networks, advertising agencies, advertisers, and audience segment providers. These third parties may collect information about you and your online activities, either on the Site or on other websites, through cookies, web beacons, and other technologies in an effort to understand your interests and deliver to you advertisements that are tailored to your interests. Please remember that we do not have access to, or control over, the information these third parties may collect. The information practices of these third parties are not covered by this privacy policy.
DISCLOSURE OF YOUR INFORMATION
We may share information we have collected about you in certain situations. Your information may be disclosed as follows:
By Law or to Protect Rights
If we believe the release of information about you is necessary to respond to legal process, to investigate or remedy potential violations of our policies, or to protect the rights, property, and safety of others, we may share your information as permitted or required by any applicable law, rule, or regulation. This includes exchanging information with other entities for fraud protection and credit risk reduction.
Third-Party Service Providers
We may share your information with third parties that perform services for us or on our behalf, including payment processing, data analysis, email delivery, hosting services, customer service.
Online Postings
When you post comments, contributions or other content to the website, your posts may be viewed by all users and may be publicly distributed outside the website in perpetuity
TRACKING TECHNOLOGIES
Cookies and Web Beacons
We may use cookies, web beacons, tracking pixels, and other tracking technologies on the website to help customize the website and improve your experience. When you access the website, your personal information is not collected through the use of tracking technology. Most browsers are set to accept cookies by default. You can remove or reject cookies, but be aware that such action could affect the availability and functionality of the website. You may not decline web beacons. However, they can be rendered ineffective by declining all cookies or by modifying your web browser’s settings to notify you each time a cookie is tendered, permitting you to accept or decline cookies on an individual basis.
Website Analytics
We may also partner with selected third-party vendors, such as (example: Google Analytics) to allow tracking technologies and remarketing services on the website through the use of first party cookies and third-party cookies, to, among other things, analyze and track users’ use of the website, determine the popularity of certain content, and better understand online activity. By accessing the website, you consent to the collection and use of your information by these third-party vendors. You are encouraged to review their privacy policy and contact them directly for responses to your questions. We do not transfer personal information to these third-party vendors.
You should be aware that getting a new computer, installing a new browser, upgrading an existing browser, or erasing or otherwise altering your browser’s cookies files may also clear certain opt-out cookies, plug-ins, or settings.
SECURITY OF YOUR INFORMATION
We use administrative, technical, and physical security measures to help protect your personal information. While we have taken reasonable steps to secure the personal information you provide to us, please be aware that despite our efforts, no security measures are perfect or impenetrable, and no method of data transmission can be guaranteed against any interception or other type of misuse. Any information disclosed online is vulnerable to interception and misuse by unauthorized parties. Therefore, we cannot guarantee complete security if you provide personal information.
POLICY FOR CHILDREN
We do not knowingly solicit information from or market to children under the age of 13. If you become aware of any data we have collected from children under age 13, please contact us using the contact information provided below.
CONTACT US
If you have questions or comments about this Privacy Policy, please contact us.
